I just uploaded a new version of PrettyPrint app for Service Manager. I got some feedback from people using PrettyPrint to print out their Service Desk tickets. Of course when using PrettyPrint for such purpose it would be very handy to be able to print contact information of the affected user. This is now possible 🙂
If you want to print values of properties of a related item, this is now possible by defining a bookmark containing component Alias and corresponding property Name separated by underscore. As an example you can define a bookmark called AffectedUser_BusinessPhone which prints the affected users business phone number. Check it out and let me know what you think about it.
Remember that for bookmarks, the name must start with a word character (but not a digit), then any Unicode word character may follow up to an overall length of 40 characters. Word characters explicitly exclude white space and punctuation of any kind.