Service Manager Lync Up Summary December 2015 - UR9 and Technical Preview 4

Long time since my last Service Manager Lync Up summary. Unfortunately I was unable to attend the last Lync Up sessions but this time I could make it work. And it was worth it :-) The product team shared some very interesting facts about upcoming fixes in UR9 as well as Technical Preview 4. As always you can download the recording and the slides from here. Next meeting will take place on January 19th.

Service Manager Technical Preview 4

Service Manager Technical Preview was released back in November and you can download it from

Key improvements in Service Manager Technical Preview 4:

Read more about what’s new

Be aware that when installing Technical Preview 4 that there is no supported upgrade path to the next version or even RTM.

New HTML portal

First portal hotfix is available now, you can download from

The fix contains new features as well as fixes for critical issues in Self Service portal. See the above mentioned URL for a complete list of fixes as well as known issues.

New features included are:

Key issues which are fixed in this release are:

There are still some known issues at the moment which might prevent you from using the portal in production:

Technical Preview 4 currently only supports .Net Framework 4.5.1

What is included in Update Rollup 9

Update Rollup 9 is planned to be released at the end of January 2016 and will probably contain fixes for the following issues:

General discussion/questions

Support for change requests on the new HTML portal is not on the list for near future releases. However it seems to be a highly requested feature. If you would like to see change requests available for the new portal, vote for it on Connect

There was a discussion initiated by the product team about how to deal with Service Request area list (see Connect issue The product team thinks is better to hide existing enums than to move them to unsealed Management Packs because removing them can break a lot of things when upgrading existing environments. This will be considered for a future Update Rollup.

There are no plans to release an Analyst portal now.

Also no plans for a SMA / Azure Automation connector for 2016 release.

There will be no update for Exchange Connector in version  2016. Also it will not be shipped with Service Manager but will be available as standalone solution.

No plans to integrate community solutions like SendMail or similar and no timeline for integration of Power BI features yet.

Question which comes up every now and then: Are there any plans to improve Authoring Tool? Unfortunately not. General recommendation is to use Visual Studio Authoring Extensions for creating Management Packs. Visual Studio Authoring Extensions are available for Visual Studio 2015 by the way.


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