There are several blog posts out there which describe how to extend a default form with other information. One popular example is the indication of VIP users by either binding to a text or boolean value available on the selected user object. If you read through the above noted posts you will notice that extending Service Manager forms is not a big thing and can be pretty handy to put something to attention of the analyst.…

When searching for a suitable Database-as-a-Service offering, sometimes one can’t see the wood for the trees. Nearly all of the big players in public cloud business offer some kind of database service. Besides there exist plenty of smaller providers, most of them offering specific database implementations. The above picture is far away from being complete, but it kind of shows how many players are out there offering database as a service.…

Unfortunately I missed the July Lync Up call. But I am back with the Service Manager Lync Up call summary for August. And that is a good one ;-) The call mainly focused on demoing the upcoming new Service Manager portal. Good stuff! As always you can download the recording and the slides from here. Next meeting will take place on September 15th. Sneak preview of new Self-Service Portal Service Manager team is actually working on a new Self-Service Portal.…