Analysts working with Service Manager are sometimes facing problems when it comes down to communication with customers or end users. Although Service Manager Exchange Connector does provide a simple solution for creating and updating tickets by e-mail, this does barley solve the problem from an analysts perspective. Most of you would probably love to see Analysts being able to send messages directly from Service Manager console without having to switch between Service Manager console and Outlook every few minutes…Unfortunately there is no out of the box “messaging” solution in Service Manager.…

Unfortunately I missed April LyncUp call. Luckily the Service Manager team already did a great job on summarizing pretty much all the important information which came up in the April call on theofficial Service Manager blog. Overall it was all about Update Rollup 6 which was released April 27th. As always you can download the recording and the slides from here. That’s also where the recording of the May LyncUp call is available.…

Most of our customers replaced the out of the box, Silverlight based Service Manager portal with a more lightwight, more flexible, HTML5 based 3rd party solution. Some of them are using the Cireson Self-Service Portal to enhance their Service Manager environments. The Cireson Portal is a complete replacement of the Microsoft Self-Service Portal for Service Manager. But Cireson is not the only company offering a replacement for the Service Manager portal.…